Our training program focuses on developing a proactive empowered team, allowing the personality of the property to shine and the employee to flourish. Training modules are bespoke to each property and integrate brand standards and management initiatives.
Training sessions are performed by certified American Hotel & Lodging Educational Institute (AHLEI) Certified Hospitality Trainers (CHT) who provide insight into best practices in all aspects of the guest experience.
Our trainers are service experts who offer the perspective of a training enthusiast, an inspector and a well-traveled guest. We have deep-rooted knowledge of hospitality standards from our time at luxury properties around the globe.
Through role-playing and customized exercises, we develop the staff’s confidence and skills to provide consistent and memorable experiences for your guests.
