The hotel service evaluation can be based on a one to three-day, two-night stay assessment. We provide a new unique approach to stay and service experience evaluations. Traditionally evaluations are delivered based on a standard template. Our evaluation will be reflective of what your specific location is interested in learning to enhance your stay experience. The following categories are evaluated during the stay by inspector:
Housekeeping Services:
Housekeeping Daily Service
Housekeeping Request
Turndown Service
Guest Room Conditions
Laundry Service
Public Areas:
Public Area Conditions
Fitness Room (if applicable)
Pool/Beach Service (if applicable)
Casino (if applicable)
Business Center
Food & Beverage Offerings:
Breakfast Service
Bar/Lounge Service
Restaurant Services
Room Service
Front Office Operations:
Reservations
Arrival/Departure
Communications Operator
Guest Services/Concierge
Case Scenario Experience(s)
Problem Handling Experience
